Cancellation Policy

• Cancellations made up to 7 business days before the scheduled service will not be charged.
• Cancellations made less than 7 business days but at least 48 hours before the service will be charged 50% of the total order value.
• Cancellations made less than 48 hours before the scheduled service will be charged 100% of the total order value.
• No-shows will be charged 100% of the total order value.

Payment Terms

• Payment for the service will be made upon confirmation of the order by the company. Any additional services provided during the trip will be charged at the end of the service.
• The prices listed are for one-way trips. Round-trip prices will be doubled.
• Payment can be made via credit card or bank transfer.
• Service prices do not include VAT.
• The exchange rate for USD will be calculated based on the official public exchange rate on the day of billing and will not be lower than 3.6 ILS per USD.
• For tourists, a B2 entry permit and a matching passport copy must be provided to exempt the service from VAT.

General Terms

• This document is written in masculine form for convenience but applies to all genders equally.
• The customer must be over 18 years old.
• The passenger is responsible for providing accurate information in the order form. The company and its representatives are not responsible for any issues, failures, or delays caused by incorrect or missing details entered by the passenger or their representative. This includes passenger names, number of travelers, destination, pickup location, pickup time, phone number, flight number, and landing time.
• After the service has been provided, no refunds will be given, except at the company’s discretion and in accordance with the law.
• For airport transfers where the pickup time is set by the client, the client is responsible for ensuring enough time for check-in procedures.
• The company is not responsible for flight changes or any resulting expenses.
• The company reserves the right to adjust the pickup time based on updated public flight schedules.
• The type of vehicle used for the service will be at the company’s discretion.
• Failure to appear at the pickup point after the designated pickup time will be considered a no-show, and the passenger will be charged in full.
• The company is not responsible for delays or service failures that are beyond its direct control.
• Payment rates will be strictly based on the company’s updated price list.
• Some services are provided by third-party subcontractors, which will not be a basis for service cancellation or claims by the customer.

Liability Disclaimer

• Listed prices do not include VAT, which will be added according to applicable laws at the time of payment.
• The company is not responsible for any bodily injury, property damage, or direct/indirect losses occurring during the ride, tour, or transportation service, including accidents, theft, robbery, damage, or lost luggage, except as specified by law.
• The passenger is not entitled to file any claims regarding services provided by third-party suppliers.
• The company is not responsible for services provided by third-party service providers, such as airport lounges or airport-related services.
• The company is not liable for shortages in vehicle availability or any service issues related to third-party providers.

Force Majeure

• In the event of force majeure (such as accidents, flat tires, vehicle breakdowns, unexpected traffic congestion, severe weather conditions, road closures, etc.), the company shall not be held responsible for any direct or indirect damages caused to the customer due to delays or failure to arrive at the scheduled pickup time.
• If possible, the company will notify the client accordingly in case of any disruptions.

These general terms are valid only after the order has been fully completed and confirmed by the company.